If you’ve placed a bet on a sports event that was interrupted, postponed, or canceled, the outcome will depend on the specific rules of the sport and the market you bet on.
In general, we follow industry-standard rules to ensure fairness in all betting scenarios. If a match is postponed or abandoned, bets are typically void unless the event is played within 24 hours. For tournament matches, bets will stand as long as the match is completed before the tournament concludes.
For full details, please refer to our House Rules, which explain how each sport and market is handled in these situations.
If you're unsure how your specific bet is affected, our Customer Support Team is here to assist you. Available between 09:00 AM and 01:00 AM via one of the following channels:
- Email: support.oh@betly.com
- Live chat: Use our fast and efficient Live Chat tool
- Phone: +1 (440) 577-4477
We’re dedicated to providing you with an exceptional customer experience.