Bonus funds are not available for withdrawal and can only be used on the site. When the wagering or other requirements for the bonus have been met, the bonus will be transferred to your Bonus Bet balance. You will then be able to withdraw only the winnings accumulated with these bonus funds.
If you need assistance, our Customer Service agents are available between 09:00 AM and 01:00 AM via one of the following channels:
- Email: support.oh@betly.com
- Live chat: Use our fast and efficient Live Chat tool
- Phone: +1 (440) 577-4477
We’re dedicated to providing you with an exceptional customer experience.